BMC Remedy Action Request System

For people in the IT world in the Philippines, only some of them knew what the BMC Remedy Action Request System is. Well, if you ask me how I got to know about it; its because I am using it or rather I am the remedy administrator in our office. So what is Remedy ARS? it is a software created to be used by the help desk / service desk in order to keep track of problems incurred by the company in terms of the IT - SW or HW used, like hardware assets or program problems in different softwares used by the company. Tickets or Trouble Tickets are created once there is a problem occurred with the use of the different technology items, and this tickets are supposed to be resolved on a given time with regards to the service level agreements as per items found in the tickets. This system also follows the ITIL steps and can also be integrated with SAP. Customizing the looks of the forms and consoles of the Remedy ARS is no sweat since it is drag and drop as for the codes, they are called active links that will make the form function well, all you need to know is a little programming logic and extensive patience for this but this is a good software especially for those who wanted to keep track of trouble reports every now and then. for more info visit www.bmc.com